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Frequently Asked Questions

  • Placing an order
    You must create an account to place an order. If you're an existing customer, you can sign in to your account at any stage, by clicking on the 'Log In' button in the main menu. To place an order, simply click on an item, select the size and/or colour if applicable and 'Add to Cart’. Once you’ve finished shopping, just select ‘Go to Checkout’ from your cart. If you don’t already have an account, don’t worry, you can create one during checkout. We will send an email confirmation to your registered email address once the order has gone through. Don't forget to check your junk and spam folder if you haven't yet added us to your safe senders list!
  • I need help with my order
    For assistance with orders, refunds or returns, and all general enquiries, please contact us at
  • Can I change or cancel my order?
    We process orders quickly so that your items arrive as soon as possible. Orders cannot be changed or cancelled if placed more than 24 hours prior.
  • How do I create an account?
    You can create an account at any time, by clicking on the 'Log In' button in the main menu and then selecting 'Sign up' in the login pop up box. Simply enter your details and select the 'Sign up' button. By creating an account you can manage your personal details, delivery addresses, save your preferred card details for payments, manage your wishlist and view an active orders status and your past orders.
  • Can I see my previous orders?
    Yes! If you have created an account with us, simply log in using the Log In button on the site menu and click on 'My Orders'.
  • How do I update my account?
    Simply Log In using the log in button on the main menu and click on 'My Account' to update your profile details. Please note you cannot change the email address that you used to create your account, but you can update the email address you wish to use to receive communications from us.
  • I've forgotten my password
    If you can’t remember your password, simply click ‘Forgotten Password’ on the log in pop up screen and follow the instructions. We will create a temporary password for you, which will be sent to your registered email address.
  • My item is faulty or damaged, what can I do?
    We want you to love your Nancy's Interiors products. A refund or replacement will be offered in the event of faulty or damaged good(s), or where the product does not match the colour, size, or description provided on the Nancy's Interiors website. We do not offer refunds due to change of mind. ​ Should your item(s) be in any way faulty or not function as specified, please contact us immediately at quoting your order number.
  • What payment methods are accepted?
    We accept payment by all major credit card retailers.
  • Can I use a promotion code?
    From time to time we will send promotion codes to customers or advertise sale codes on our website. To apply the discount, simply enter the code into the ‘Promotion Code’ box at the checkout. The promotional discount will be applied immediately before payment is taken. If the promotion code isn’t working, please make sure it has been entered correctly and that the promotion period has not expired. All conditions and expiry dates for promotions will be noted in promotion email or on the website.
  • I can't make a payment
    Some banking institutions require further security checks before allowing a card payment to be processed. If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further.
  • Has my payment gone through?
    Check if you’ve received an order confirmation email from us. This should be sent as soon as you’ve placed your order. If you haven’t received a confirmation email after an hour, let us know at and we’ll check the status of the payment for you.
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